Shipping & Returns

When will my order ship?

Orders are shipped within 5–7 business days. During holidays, product launches, custom-order periods, or busy market weekends, processing may take slightly longer. You’ll receive tracking information as soon as your order is on its way.

Do you offer local pickup?

Yes! When local pickup is available for your order, the option will appear during checkout. Additional pickup details will be provided after your order is placed.

Where do you ship?

We currently ship throughout the United States.

Which shipping carrier do you use?

Most orders are shipped through USPS. Another carrier may occasionally be used when it is the safest or most practical option for your package.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and include clear photos of the damaged product, packaging, and shipping box. We’ll review the issue and work with you to make things right as quickly as possible. 

Returns.

Unused, unburned candles in their original condition may be eligible for a return or exchange within 14 days of delivery. Because each candle is handcrafted, minor variations in wax appearance, color, or vessel characteristics are natural and are not considered defects. Return requests are reviewed individually, and approval is at our discretion.To be eligible, your candle must:

  • Be unused and unburned
  • Be in its original container and packaging whenever possible
  • Be free from damage caused after delivery
  • Include proof of purchase or your order number

Non-Returnable Items.

For health, safety, and quality reasons, we cannot accept returns.

Exchanges.

If your candle arrived in perfect condition but you'd prefer a different fragrance, please contact us within 14 days of delivery. When possible, we may offer an exchange for an unused, unburned candle. Customers are responsible for return shipping costs unless we made an error with the order.

Damaged or Incorrect Orders

We take great care when packaging every order, but occasionally shipping accidents happen. If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery. Once reviewed, we'll work with you to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund depending on the situation. Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging

Questions?

Customer satisfaction is important to us. If you have any questions about your order or believe there's an issue with your purchase, please don't hesitate to reach out. Send us an email dwightcandleco@gmail.com with your order number and concerns.