Returns & Exchanges

We want you to love your candles. Because our products are handmade and intended for personal use, we are unable to accept all returns. However, if something isn't right, we're always happy to hear from you and will do our best to find a fair solution.

Returns:

Unused, unburned candles in their original condition may be eligible for a return or exchange within 14 days of delivery.

To be eligible, your candle must:

  • Be unused and unburned
  • Be in its original container and packaging whenever possible
  • Be free from damage caused after delivery
  • Include proof of purchase or your order number

Because each candle is handcrafted, minor variations in wax appearance, color, or vessel characteristics are natural and are not considered defects. Return requests are reviewed individually, and approval is at our discretion.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns or exchanges for:

  • Burned or used candles
  • Products showing signs of use
  • Personalized or custom-made candles
  • Bulk or wholesale orders unless otherwise agreed upon
  • Gift cards
  • Clearance or final sale items

Exchanges:

If your candle arrived in perfect condition but you'd prefer a different fragrance, please contact us within 14 days of delivery. When possible, we may offer an exchange for an unused, unburned candle. Customers are responsible for return shipping costs unless we made an error with the order.

Fragrance Expectations

Choosing a fragrance online is a personal experience, and scent perception varies from person to person. Each fragrance description is written to help you imagine the scent as accurately as possible, but because everyone's preferences are unique, we cannot guarantee that every fragrance will meet individual expectations. For this reason, fragrance preference alone is generally not eligible for a return or refund. If you're unsure which fragrance is right for you before placing an order, we'd be happy to help recommend one based on your preferences.

Damaged or Incorrect Orders

We take great care when packaging every order, but occasionally shipping accidents happen. If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the product and packaging

Once reviewed, we'll work with you to provide an appropriate solution, which may include a replacement, exchange, store credit, or refund depending on the situation.

Questions?

Customer satisfaction is important to us. If you have any questions about your order or believe there's an issue with your purchase, please don't hesitate to reach out, see our Contact Us page for more information. Every inquiry is reviewed with care, and we'll always do our best to provide a thoughtful and fair resolution.